新增呼叫中心

Edu.Model/CacheModel/UserInfo.cs

@@ -157,5 +157,15 @@ namespace Edu.Model.CacheModel
         /// 班级信息
         /// </summary>
         public object ClassInfo { get; set; }
+
+        /// <summary>
+        /// 是否是电话客服
+        /// </summary>
+        public int IsTenCccUser { get; set; }
+
+        /// <summary>
+        /// 客服Token
+        /// </summary>
+        public object TenCccToken { get; set; }
     }
 }
\ No newline at end of file

Edu.Model/Entity/User/RB_Manager.cs

@@ -126,5 +126,10 @@ namespace Edu.Model.Entity.User
 		/// 用户角色(1-市场人员，2-课程顾问)
 		/// </summary>
 		public UserRoleEnum UserRole { get; set; }
+
+		/// <summary>
+		/// 是否是电话客服
+		/// </summary>
+		public int IsTenCccUser { get; set; }
 	}
 }

Edu.Model/Entity/User/RB_Teacher.cs

@@ -207,5 +207,10 @@ namespace Edu.Model.Entity.User
 		/// 用户角色(1-市场人员，2-课程顾问)
 		/// </summary>
 		public UserRoleEnum UserRole { get; set; }
+
+        /// <summary>
+        /// 是否是电话客服
+        /// </summary>
+        public int IsTenCccUser { get; set; }
     }
 }
\ No newline at end of file

Edu.Model/ViewModel/User/Employee_ViewModel.cs

@@ -212,5 +212,10 @@ namespace Edu.Model.ViewModel.User
         /// </summary>
         public UserRoleEnum UserRole { get; set; }
 
+        /// <summary>
+        /// 是否是电话客服（0 不是,1 是）
+        /// </summary>
+        public int IsTenCccUser { get; set; }
+
     }
 }

Edu.Model/ViewModel/User/RB_Account_ViewModel.cs

@@ -87,5 +87,10 @@ namespace Edu.Model.ViewModel.User
         /// 邮箱
         /// </summary>
         public string Email { get; set; }
+
+        /// <summary>
+        /// 是否是电话客服
+        /// </summary>
+        public int IsTenCccUser { get; set; }
     }
 }
\ No newline at end of file

Edu.Module.User/ManagerModule.cs

@@ -116,6 +116,7 @@ namespace Edu.Module.User
                     { nameof(RB_Manager_ViewModel.Education),model.Education },
                     { nameof(RB_Manager_ViewModel.Email),model.Email },
                     { nameof(RB_Manager_ViewModel.UserRole),model.UserRole },
+                    { nameof(RB_Manager_ViewModel.IsTenCccUser),model.IsTenCccUser },
                 };
 
                 #region 日志

Edu.Module.User/TeacherModule.cs

@@ -181,6 +181,7 @@ namespace Edu.Module.User
                     fileds.Add(nameof(RB_Teacher_ViewModel.Education), model.Education);
                     fileds.Add(nameof(RB_Teacher_ViewModel.Email), model.Email);
                     fileds.Add(nameof(RB_Teacher_ViewModel.UserRole), model.UserRole);
+                    fileds.Add(nameof(RB_Teacher_ViewModel.IsTenCccUser), model.IsTenCccUser);
                 }
                 #region 修改日志
                 string logContent = "";

Edu.Repository/User/RB_AccountRepository.cs

@@ -149,17 +149,17 @@ SELECT A.*,IFNULL(G.GroupName,'') AS GroupName,IFNULL(s.SName,'') AS SchoolName,
 FROM 
 (
 		SELECT A.Id,A.Account,A.WorkUserId,A.`Password`,A.AccountType,A.AccountId,A.CreateBy,A.CreateTime,A.UpdateBy,A.UpdateTime,A.Group_Id,B.School_Id,A.`Status`,B.LeaveStatus
-              ,A.AnnualLeaveDay, A.DirectSupervisor,A.OpenId,A.ActivationStatus,IFNULL(B.MName,'') AS AccountName,B.MHead AS UserIcon,B.Dept_Id,B.Post_Id,IFNULL(B.Email,'') AS Email
+              ,A.AnnualLeaveDay, A.DirectSupervisor,A.OpenId,A.ActivationStatus,IFNULL(B.MName,'') AS AccountName,B.MHead AS UserIcon,B.Dept_Id,B.Post_Id,IFNULL(B.Email,'') AS Email,B.IsTenCccUser
 		FROM rb_account AS A INNER JOIN rb_manager AS B ON A.AccountId=B.MId AND A.AccountType=1
 		WHERE 1=1  {0}
 		UNION ALL
 		SELECT A.Id,A.Account,A.WorkUserId,A.`Password`,A.AccountType,A.AccountId,A.CreateBy,A.CreateTime,A.UpdateBy,A.UpdateTime,A.Group_Id,B.School_Id,A.`Status`,B.LeaveStatus
-              ,A.AnnualLeaveDay, A.DirectSupervisor,A.OpenId,A.ActivationStatus,IFNULL(B.TeacherName,'') AS AccountName,B.TeacherIcon AS UserIcon,B.Dept_Id,B.Post_Id,IFNULL(B.Email,'') AS Email
+              ,A.AnnualLeaveDay, A.DirectSupervisor,A.OpenId,A.ActivationStatus,IFNULL(B.TeacherName,'') AS AccountName,B.TeacherIcon AS UserIcon,B.Dept_Id,B.Post_Id,IFNULL(B.Email,'') AS Email,B.IsTenCccUser
 		FROM rb_account AS A INNER JOIN rb_teacher AS B ON A.AccountId=B.TId AND A.AccountType=2
 		WHERE 1=1  {0}
 		UNION ALL
 		SELECT A.Id,A.Account,A.WorkUserId,A.`Password`,A.AccountType,A.AccountId,A.CreateBy,A.CreateTime,A.UpdateBy,A.UpdateTime,A.Group_Id,B.School_Id,A.`Status`,B.LeaveStatus
-              ,A.AnnualLeaveDay, A.DirectSupervisor,A.OpenId,A.ActivationStatus,IFNULL(B.AssistName,'') AS AccountName,B.AssistIcon AS UserIcon,B.Dept_Id,B.Post_Id,IFNULL(B.Email,'') AS Email
+              ,A.AnnualLeaveDay, A.DirectSupervisor,A.OpenId,A.ActivationStatus,IFNULL(B.AssistName,'') AS AccountName,B.AssistIcon AS UserIcon,B.Dept_Id,B.Post_Id,IFNULL(B.Email,'') AS Email,0 AS IsTenCccUser
 		FROM rb_account AS A INNER JOIN rb_assist AS B ON A.AccountId=B.AId AND A.AccountType=3
 		WHERE 1=1  {0}
 ) AS A LEFT JOIN rb_group AS g ON A.Group_Id=g.GId
@@ -476,7 +476,7 @@ SELECT ar.AccountRemark,A.Id,A.Account,A.Password,A.AccountId,A.WorkUserId,A.Gro
       ,(CASE  WHEN CONCAT(DATE_FORMAT(now(),'%Y'),'-',DATE_FORMAT(BirthDate,'%m-%d')) >= DATE_FORMAT(now(),'%Y-%m-%d')  
                AND CONCAT(DATE_FORMAT(now(),'%Y'),'-',DATE_FORMAT(BirthDate,'%m-%d')) <= DATE_FORMAT(date_add(now(),INTERVAL 6 DAY),'%Y-%m-%d')
               THEN 1
-        ELSE 0 END) IsBirth,A.UserRole    
+        ELSE 0 END) IsBirth,A.UserRole,A.IsTenCccUser    
 FROM 
 (
 		SELECT A.Id,A.Account,A.`Password`, 1 as AccountType,B.MId as AccountId,A.WorkUserId
@@ -484,7 +484,7 @@ FROM
                ,b.School_Id,IFNULL(B.MName,'') AS EmployeeName,B.MHead AS UserIcon,B.Dept_Id,B.Post_Id,B.IDCard
                ,B.Sex,B.Education,B.EntryTime,B.Address,B.BirthDate
                ,B.LeaveStatus,B.LeaveTime,B.MTel AS EmployeeTel,IFNULL(B.Email,'') AS Email
-               ,0 as BaseHourFee,0 as BaseHoursEnabled,'' as EnableTime,B.UserRole
+               ,0 as BaseHourFee,0 as BaseHoursEnabled,'' as EnableTime,B.UserRole,B.IsTenCccUser
 		FROM rb_manager AS B LEFT JOIN rb_account AS A  ON A.AccountId=B.MId AND A.AccountType=1
 		WHERE 1=1 {0} {1}
 		UNION ALL
@@ -493,7 +493,7 @@ FROM
               ,b.School_Id,IFNULL(B.TeacherName,'') AS EmployeeName,B.TeacherIcon AS UserIcon,B.Dept_Id,B.Post_Id,B.IDCard
               ,B.Sex,B.Education,B.EntryTime,B.Address,B.BirthDate
               ,B.LeaveStatus,B.LeaveTime,B.TeacherTel AS EmployeeTel,IFNULL(B.Email,'') AS Email
-              ,B.BaseHourFee,B.BaseHoursEnabled,B.EnableTime,B.UserRole
+              ,B.BaseHourFee,B.BaseHoursEnabled,B.EnableTime,B.UserRole,B.IsTenCccUser
 		FROM rb_teacher AS B LEFT JOIN rb_account AS A  ON A.AccountId=B.TId AND A.AccountType=2
 		WHERE 1=1 {0} {2}
 		UNION ALL
@@ -502,7 +502,7 @@ FROM
               ,b.School_Id,IFNULL(B.AssistName,'') AS EmployeeName,B.AssistIcon AS UserIcon,B.Dept_Id,B.Post_Id,B.IDCard
               ,B.Sex,B.Education,B.EntryTime,B.Address,B.BirthDate
               ,B.LeaveStatus,B.LeaveTime,B.AssistTel AS EmployeeTel,IFNULL(B.Email,'') AS Email
-              ,0 as BaseHourFee,0 as BaseHoursEnabled,'' as EnableTime,0 AS UserRole
+              ,0 as BaseHourFee,0 as BaseHoursEnabled,'' as EnableTime,0 AS UserRole,0 AS IsTenCccUser
 		FROM  rb_assist AS B LEFT JOIN rb_account AS A  ON A.AccountId=B.AId AND A.AccountType=3  
 		WHERE 1=1 {0} {3}
 ) AS A LEFT JOIN rb_group AS g ON A.Group_Id=g.GId

Edu.ThirdCore/Edu.ThirdCore.csproj

@@ -17,10 +17,12 @@
     <PackageReference Include="Newtonsoft.Json" Version="12.0.3" />
     <PackageReference Include="Senparc.Weixin.MP" Version="16.12.501.1" />
     <PackageReference Include="Senparc.Weixin.Work" Version="3.9.600" />
+    <PackageReference Include="TencentCloudSDK.Ccc" Version="3.0.437" />
   </ItemGroup>
 
   <ItemGroup>
     <ProjectReference Include="..\Edu.Common\Edu.Common.csproj" />
+    <ProjectReference Include="..\Edu.Model\Edu.Model.csproj" />
   </ItemGroup>
 
   <ItemGroup>

Edu.ThirdCore/TenCloud/TenCloudCCCHelper.cs

+using Edu.Model.ViewModel.User;
+using Newtonsoft.Json.Linq;
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using System.Text;
+using System.Threading.Tasks;
+using TencentCloud.Ccc.V20200210.Models;
+using TencentCloud.Common;
+
+namespace Edu.ThirdCore.TenCloud
+{
+    /// <summary>
+    /// 腾讯呼叫中心帮助类
+    /// </summary>
+    public class TenCloudCCCHelper
+    {
+        private static readonly long SDKAPPID = 1400617921;
+
+        /// <summary>
+        /// 创建客服账号
+        /// </summary>
+        /// <param name="employee"></param>
+        /// <returns></returns>
+        public async Task<(bool result, string message)> SetUserToCCCUser(Employee_ViewModel employee)
+        {
+            CreateStaffRequest req = new CreateStaffRequest();
+            req.SdkAppId = SDKAPPID;
+            SeatUserInfo seatUserInfo1 = new SeatUserInfo();
+            seatUserInfo1.Name = employee.EmployeeName;
+            seatUserInfo1.Mail = employee.Email;
+            seatUserInfo1.Phone = employee.EmployeeTel;
+            seatUserInfo1.Nick = employee.EmployeeName.ToCharArray()[0] + "老师";
+            seatUserInfo1.UserId = employee.Id.ToString();
+            seatUserInfo1.StaffNumber = employee.Id.ToString();
+            req.Staffs = new SeatUserInfo[] { seatUserInfo1 };
+
+            var credential = TenCloudCredential._instance;
+
+            CreateStaffResponse resp = credential.CreateStaffSync(req);
+            //JObject result = JObject.Parse(AbstractModel.ToJsonString(resp));
+
+            if (resp.ErrorStaffList!=null && resp.ErrorStaffList.Length>0)
+            {
+                return (false, resp.ErrorStaffList[0].Message);
+            }
+            else 
+            {
+                var groupId = QueryDescribeSkillGroup();
+                if (groupId == null)
+                {
+                    return (false, "电话客服添加成功，但是关联技能组失败");
+                }
+                else 
+                {
+                    SetTenUserStaffSkillGroupList(employee.Email, groupId);
+                }
+                return (true, "添加成功");
+            }
+        }
+
+        public void SetTenUserStaffSkillGroupList(string mail, long?[] list)
+        {
+            var credential = TenCloudCredential._instance;
+            BindStaffSkillGroupListRequest req = new BindStaffSkillGroupListRequest();
+            req.SdkAppId = SDKAPPID;
+            req.StaffEmail = mail;
+            req.SkillGroupList = list;
+            BindStaffSkillGroupListResponse resp = credential.BindStaffSkillGroupListSync(req);
+        }
+
+        /// <summary>
+        /// 获取技能组数组
+        /// </summary>
+        /// <returns></returns>
+        public long?[] QueryDescribeSkillGroup() 
+        {
+            var credential = TenCloudCredential._instance;
+            DescribeSkillGroupInfoListRequest req = new DescribeSkillGroupInfoListRequest();
+            req.SdkAppId = SDKAPPID;
+            req.PageSize = 1;
+            req.PageNumber = 100;
+            DescribeSkillGroupInfoListResponse resp = credential.DescribeSkillGroupInfoListSync(req);
+            if (resp.SkillGroupList != null && resp.SkillGroupList.Length > 0)
+            {
+                return resp.SkillGroupList.Select(x => x.SkillGroupId).ToArray();
+            }
+            else 
+            {
+                return null;
+            }
+        }
+
+        /// <summary>
+        /// 删除坐席
+        /// </summary>
+        /// <param name="employee"></param>
+        /// <returns></returns>
+        public async Task<(bool result, string message)> DelUserToCCCUser(Employee_ViewModel employee)
+        {
+            var credential = TenCloudCredential._instance;
+            DeleteStaffRequest req = new DeleteStaffRequest();
+            req.SdkAppId = SDKAPPID;
+            req.StaffList = new string[] { employee.Email };
+            DeleteStaffResponse resp = credential.DeleteStaffSync(req);
+
+            return (resp.OnlineStaffList == null, "");
+        }
+
+        /// <summary>
+        /// 获取电话客服的Token
+        /// </summary>
+        /// <returns></returns>
+        public async Task<object> GetTenCccUserToken(string mail)
+        {
+            var credential = TenCloudCredential._instance;
+            CreateSDKLoginTokenRequest req = new CreateSDKLoginTokenRequest();
+            req.SdkAppId = SDKAPPID;
+            req.SeatUserId = mail;
+            CreateSDKLoginTokenResponse resp = credential.CreateSDKLoginTokenSync(req);
+            return new
+            {
+                SdkURL = resp.SdkURL,
+                Token = resp.Token
+            };
+        }
+
+    }
+}

Edu.ThirdCore/TenCloud/TenCloudCredential.cs

+using System;
+using System.Collections.Generic;
+using System.Text;
+using TencentCloud.Ccc.V20200210;
+using TencentCloud.Common;
+using TencentCloud.Common.Profile;
+
+namespace Edu.ThirdCore.TenCloud
+{
+    public class TenCloudCredential
+    {
+        private static CccClient instance = null;
+        private static object SingletonLock = new object();
+        private static object SingletonLock2 = new object();
+
+
+        public static CccClient _instance
+        {
+            get
+            {
+                if (instance == null)
+                {
+                    lock (SingletonLock)
+                    {
+                        if (instance == null) 
+                        {
+                            lock (SingletonLock2)
+                            {
+                                Credential cred = new Credential
+                                {
+                                    SecretId = "AKIDufDWZw4wYy98rKXUAajcEbiZAYfW7Sgh",
+                                    SecretKey = "xe6IEtIRKxKRItDG3btvsb5JI1eBZkgL"
+                                };
+
+                                ClientProfile clientProfile = new ClientProfile();
+                                HttpProfile httpProfile = new HttpProfile();
+                                httpProfile.Endpoint = ("ccc.tencentcloudapi.com");
+                                clientProfile.HttpProfile = httpProfile;
+
+                                instance = new CccClient(cred, "", clientProfile);
+                            }
+                        }
+                    }
+                }
+                return instance;
+            }
+        }
+
+        private TenCloudCredential() { }
+
+    }
+}

Edu.WebApi/Controllers/User/LoginController.cs

@@ -15,6 +15,7 @@ using Edu.Module.Duty;
 using Edu.Module.Public;
 using Edu.Module.System;
 using Edu.Module.User;
+using Edu.ThirdCore.TenCloud;
 using Edu.WebApi.Filter;
 using Edu.WebApi.Helper;
 using Microsoft.AspNetCore.Authorization;
@@ -222,6 +223,7 @@ namespace Edu.WebApi.Controllers.User
                     PostId = model.Post_Id,
                     PostName = model.PostName,
                     Email = model.Email,
+                    IsTenCccUser = model.IsTenCccUser,
                     ActionMenuList = actionList?.Select(qitem => new { qitem.FunctionCode, qitem.FunctionName, qitem.MenuName, qitem.MenuUrl }),
                     UploadConfig = new
                     {
@@ -235,6 +237,10 @@ namespace Edu.WebApi.Controllers.User
                     },
                     StudyAbroadObj = publicModule.GetStudyAbroadListModule()
                 };
+                if (model.IsTenCccUser == 1) 
+                {
+                    obj.TenCccToken = new TenCloudCCCHelper().GetTenCccUserToken(model.Email).Result;
+                }
                 UserReidsCache.UserInfoSet(Cache.CacheKey.User_Login_Key + model.Id, obj, Common.Config.JwtExpirTime);
                 return ApiResult.Success(data: obj);
             }

Edu.WebApi/Controllers/User/UserController.cs

 using System;
 using System.Collections.Generic;
 using System.Linq;
+using System.Threading.Tasks;
 using Edu.AOP;
 using Edu.Cache.User;
 using Edu.Cache.WeChat;
@@ -18,6 +19,7 @@ using Edu.Module.Customer;
 using Edu.Module.Duty;
 using Edu.Module.Log;
 using Edu.Module.User;
+using Edu.ThirdCore.TenCloud;
 using Edu.WebApi.Filter;
 using Microsoft.AspNetCore.Authorization;
 using Microsoft.AspNetCore.Cors;
@@ -1393,7 +1395,7 @@ namespace Edu.WebApi.Controllers.User
         /// </summary>
         /// <returns></returns>
         [HttpPost]
-        public ApiResult SetEmployee()
+        public async Task<ApiResult> SetEmployeeAsync()
         {
             var extModel = new Employee_ViewModel()
             {
@@ -1418,6 +1420,7 @@ namespace Edu.WebApi.Controllers.User
                 Account = base.ParmJObj.GetStringValue("Account"),
                 Password = base.ParmJObj.GetStringValue("Password"),
                 UserRole = (UserRoleEnum)base.ParmJObj.GetInt("UserRole"),
+                IsTenCccUser = base.ParmJObj.GetInt("IsTenCccUser",0)
             };
             if (!string.IsNullOrEmpty(extModel.Password.Trim()))
             {
@@ -1511,6 +1514,24 @@ namespace Edu.WebApi.Controllers.User
             }
             #endregion
 
+            var oldModel = employeeModule.GetEmployeeModule(0, extModel.AccountId, extModel.AccountType.ToInt());
+            if (oldModel.IsTenCccUser == 0 && extModel.IsTenCccUser == 1)
+            {
+                var cccResult = await new TenCloudCCCHelper().SetUserToCCCUser(extModel);
+                if (!cccResult.result)
+                {
+                    return ApiResult.Failed($"同步电话坐席失败，{cccResult.message}");
+                }
+            }
+            else if (oldModel.IsTenCccUser == 1 && extModel.IsTenCccUser == 0)
+            {
+                var cccResult = await new TenCloudCCCHelper().DelUserToCCCUser(extModel);
+                if (!cccResult.result)
+                {
+                    return ApiResult.Failed($"电话客服功能关闭失败，请联系管理员");
+                }
+            }
+
             bool flag = employeeModule.SetEmployeeModule(extModel, TXLToken);
             return flag ? ApiResult.Success() : ApiResult.Failed();
         }
@@ -1708,6 +1729,7 @@ namespace Edu.WebApi.Controllers.User
                 DirectSupervisorName = base.GetUserInfo(extModel?.DirectSupervisor ?? 0)?.AccountName ?? "",
                 UserRole= extModel?.UserRole??0,
                 UserRoleName= extModel?.UserRole.ToName()??"",
+                IsTenCccUser = extModel?.IsTenCccUser ?? 0,
             };
             return ApiResult.Success(data: obj);
         }